I called and spoke with manager of salon said they would give me 20%off my next visit as if I would go back. She dhould have asked for me to come in so she could evaluate it being the manager.
UNACCEPTABLE.
UNACCEPTABLE
This Ulta was awesome for taking a walk in during the holidays and Alyssa did a great job with my hair!! Highly recommend.
Everytime I visit the Alabaster location everyone is very friendly and helpful. Ulta is such an exciting place to shop you can't lose.
If I could have given zero stars, I would have. Do NOT go in this Ulta. I usually love this store and have spent a lot of money there but I have never been more insulted in my life. The employees at this particular store are awful. They were incredibly rude and I guess they thought I was a shoplifter or something because they followed me around the entire store. I have never stolen anything in my life and I did not give off any signs that I was trying to steal at all. I was just walking around looking at different things. But they didn't even try to hid what they were doing. Literally followed me everywhere I went. It was ridiculous. I have NEVER been treated like that. So my advice, don't go in this Ulta... unless you want to be made to feel like a criminal. They were so rude. Unbelievably so. I will never again go in that store. They should be ashamed. I did NOTHING wrong. I was planning on buying a few things that I needed, but they won't be seeing a dime of my money.. take the few extra minutes and drive to the Birmingham location. Just my suggestion. Or better yet, go to Sephora. At least there, the employees are kind and respectful. SO DISAPPOINTED!!!!
This review is for the salon only!......so upset over my haircut such an emotional time!!! My hair has litreally been chopped off ....right side is shorter and totally miss cut. I specifically said I'm trying to let it grow out and wanted to keep the sides longer. I went back a couple of days later all she said basically was to take Biotin and she would make a note on my file!
I hope the owner/owners of ulta will take note
The worst hair cut I have ever gotten in my life. I literally went home and cried. I payed $40 for a TRIM and some how got 3 inches chopped off in random places. I didn't complain because she is a sweet girl and I don't want her to lose her job. Just don't go here to get your hair cut. I gave an extra star because they have an excellent variety of beauty products. That's about it. Cashiers are nice... most of the time.
Ulta Beauty is a US Hair Care Studio based in Alabaster, Alabama. Ulta Beauty is located at 100 S Colonial Dr #2400, Alabaster, AL 35007, USA.
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