Chairs in the emergency room are hard plastic. Seems like at a minimum they could invest in a chair so that when family members wait they aren’t miserable.
Instead of someone talking to me and helping me sort out everything, I was given medication that I had told them didn't affect me at all and made to play stupid games and color pictures.
Today they told me Dad was transferred to another facility. After driving an hour in the opposite direction I find out he wasn’t discharged at all.
I had a fantastic emergency visit, despite the circumstances. The staff wasn't demeaning to me and made me feel super comfortable. From intake to discharge, the entire staff did an excellent job
I could go on and on, given that I have spent far more time in this hospital than I would like.
The one psychiatrist they had did the bare minimum. He only visited me for less than five minutes about four times a week.
Some of the nurses are great but overall I HATE this place. Our last two visits to the ER took hours. Both times I heard blood curdling screams from down the hall. Last night I heard a young girl crying out in pain. Dear doctors, they make this stuff called pain meds.
Three times during my stay I had a nervous breakdown and the nurses did nothing to help me except giving me more pills.
The worse hospital. My son was rushed by ambulance and they put him in the waiting room. They say they provide health care as needed no matter if they aren't able to pay. They do treat you but they don't treat you as good of you don't have insurance. They did not do any kind of test. He was hurting in his neck and back from a wreck where a 18 wheeler got him and they diagnosed him with vertigo.
If you are reading this, absolutely do NOT come to this facility. They are incompetent, they don't truly to help the patients in the psych ward, and you'll leave feeling worse than when you went in.
We had an appointment with the Pulmonary Dr for my husband, who had 2 heart attacks in August. Monday afternoon we went to the ER because he was having trouble breathing. After several tests, the ER Dr said and he was okay but he was to follow up with his Pulmonary Dr. We already had a Tuesday appointment with her. When he checked in, the woman was adamant that they would not be able to see him unless he paid the passed due $20 copay and the copay for this appointment as well. He patiently explained that I called Monday afternoon BECAUSE HE WAS HAVING TROUBLE BREATHING, go immediately to the ER. He could still keep the Tuesday appointment. I told her we did not have the passed due copay or the copay for Tuesday. I promised we would send the $40 to them next week when we both get our checks. She said that she needed to check if that was okay, put me on hold and when she came back she told me it was fine but don't forget and she would add a note to his file for when he came Tuesday. After my husband explained all of this, in front of other patients who were also waiting in the waiting room, she told him there is nothing noted and if he could not pay both copays. He was having obvious difficulty breathing. Had his portable oxygen. Another patient intervened and asked what the problem was, that he was obviously having trouble breathing!! She told that patient that she was sorry but he was not seeing the Dr unless he paid and that his wife did not call. My husband said yes she did. because the ER Dr said he was to be seen by the Pulmonary Dr! Again, this woman told him that I did not call. My husband asked her if they were putting $40 ahead of his care? She said again your wife did not call ;if he can pay the $40, they will be happy to see him. He got very upset and told her that he will be going to a new Dr who will be caring for his health and not the money! He walked out and THREE others followed him. I realize that the actual Dr did not know what was going on, but this was not the first time this happened to us. The economy is pathetic, people are struggling to make it from check to check, and we are told by a PULMONARY staff that the lousy $40 was the real priority and that I was a liar!!!
I wouldn't even give this place one star. The psychiatric treatment facility at this hospital is absolutely pathetic. I was hospitalized for suicidal ideation and the treatment I received was absolute garbage.
Shelby Baptist Medical Center is a US Hospital based in Alabaster, Alabama. Shelby Baptist Medical Center is located at 1000 1st St N, Alabaster, AL 35007, USA.
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