Let me just start by saying this rating is the way it is, not necessarily because of the customer service or my experience at this location, but a review on the jewelry repair department. I sent my ring off to be resized and have a new head put in.... $500?!? Whatever... okay... it needs to be done... I’ll pay for it. They also said they would tighten all of my stones for no charge, so I’m thinking okay that’s a little better. Two weeks without my ring and it finally comes in. My fiancé tries to pick it up, but they won’t let him. I understand it’s their policy, but he was the one who signed the paperwork when we originally dropped it off and he was the one who paid the $500. So, I go up there and pick it up... try it on, it’s fits. I’m happy. I leave the store and it’s like I’ve seen my ring for the first time all over again because all I’m doing is looking it over and inspecting it. I take it off my finger and realize where they resized is flat(essentially meaning they clipped the excess gold and put it back together)... so when I asked for the excess gold they clipped of... they keep it. I was completely dumbfounded. I just gave them $500 PLUS they get to keep the GOLD they just clipped off my ring?!? That’s MORE money they are making!! What a freaking rip off! Then I look at the inside of my ring that has an extremely pretty design... RUINED. Took my ring back to the store that night and expressed to the lady that I was extremely upset they messed up the inside and I wanted it fixed. She said they had to do that because the head is bigger than the previous on. Well... We looked under their magnifying machine... the piece that looks like it was broken off and had metal or gold soldered back on wasn’t even holding the head in place. I asked the lady to call the jewelry repair department and ask if they could fix it. Never heard back from her. Also, the stone tightening obvious wasn’t done too well considering I’ve had a small stone fall out. DO NOT TAKE YOUR JEWLERY HERE TO BE REPAIRED. I’ve talked with countless people who have had the same issue.
My husband and I have been long standing customers of Kay Jewelers. Specifically the Alabaster, al location. My husband purchased a simple necklace in Feb 2016 for me, so approx 7 months ago. It has been worn a total of maybe 20 days since then. It broke this past Wednesday when I moved it from the side of my neck to the front. It wasn't tugged, or pulled on...it just broke. The quality is so poor and no one (Kays customer service nor the actual store) will stand behind this product. No repair or replacement offer (because it's outside of 60 days as if jewelry shouldn't last longer than 60 days). Not even a credit to my acct. We have spent thousands of dollars at this store over the years. I'm so disappointed. I will not be returning.
Every time I go they have a bad attitude and very unwilling to help or assist 1 lady was in there just a gossiping about someone else then helped me with a bad attitude absolutely hate going there
Had a nice limit. Paid my bill every single month for over a year. Lowered my limit for no reason and hurt my credit. Be careful.
I’ve been to this store previously after moving to this location. I️ have to get my ring cleaned and inspected every 6 months per my warranty. This last visit was not good at all. The older lady that saw me walk in had a smug look on her face and was not approachable. When she got my ring to clean, she took it over to some box and came back in two minutes wiping it off with a paper towel. It looked exactly the same. On my previous encounter at another store, a lady politely greeted me and cleaned my ring with water and a power washer. It was sparkly and looked like new. This alabaster store is no comparison and should do better. I️ can clean my ring at home for what I️ received today
Kay Jewelers is a US Jewelry Store based in Alabaster, Alabama. Kay Jewelers is located at 100 S Colonial Dr Suite 1900, Alabaster, AL 35007, USA.
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